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When trying to download certain apps it says "this app may…

Customer Question
When trying to download...

When trying to download certain apps it says "this app may not be optimized for your device".

Technician's Assistant: Which software or app can I help with?

It's an O

Technician's Assistant: What have you tried so far with your software?

Telus Optik on the Go.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Their old app worked but their updated version doesn't.

Submitted: 8 months ago.Category: TV
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Customer reply replied 8 months ago
Do not need your services please refund my charges.
Customer reply replied 8 months ago
Have not received any help from you. Please refund my charges. Thank you.
Answered in 2 hours by:
12/15/2017
TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
Harry, you didn't answer any question and your company has charged me for NO SERVICE!!! If you read the notes above you would have seen I wanted my money back. Not to be charged. Not to be scammed. Not to be charged more!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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