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I have 1/2 screen when using internet ( netflix) Nertflix…

Customer Question
I have 1/2 screen...

I have 1/2 screen when using internet ( netflix) Nertflix said I need to change the aspect ratio.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony Bravia model KDL 46X BR9 2009

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No onl;y when using the internet,,,

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/15/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,487
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

How do you receive Netflix on the set- is there a Roku, Smart Blu Ray player, etc, connected to it?

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Customer reply replied 7 months ago
No. Until yesterday noon all was well.
TV Technician: Aric, Technician replied 7 months ago

Huh? Your TV doesn't have the Netflix app built in so what device are you getting Netflix from onto the TV please?

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TV Technician: Aric, Technician replied 7 months ago

I'm trying to find out what's connected as each device that uses Netflix has it's own way of adjusting the picture size. Let me know if you need help with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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