TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Toshiba smart tv seems to be incompatible with Amazon

Toshiba smart tv seems...

Toshiba smart tv seems to be incompatible with Amazon Movies

Technician's Assistant: What Toshiba model do you have? How old is it?

Just got it...55U5766DB 4K ULTRA HD LE

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Munu seems ok..I have it on Wi-Fi and Netflix works

Technician's Assistant: How long has this been an issue with your Toshiba? What happened right before this?

I only set it up last night so first time trying Amazon

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I saw on google that I needed to /download an Amazon app for Smart Tv, buth I can't find it...

Show More
Show Less
Ask Your Own TV Question
Answered in 14 minutes by:
12/14/2017
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,358
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question

Unfortunately that is not an available option on this tv.

Toshiba does not have a marketing agreement with amazon to license their content on their tvs. For that reason, the amazon instant video app is not available, and cannot be downloaded or installed to the tv, you are limited to the few basic apps that are included on the tv at the time of purchase.

The best way to get additional content is through an external device such as an amazon firetv (click for link to view/buy), which will connect to the tv via hdmi just like your cable box or dvd player would and will give you access to hundreds more apps with better speed and performance as well.

My apologies for the news,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,358
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
Ok...Thanks anyway

You're very welcome!

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,358
31,358 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How do I add the VUDU app to a Toshiba 50-inch 4K Ultra HD
how do I add the VUDU app to a Toshiba 50-inch 4K Ultra HD Smart LED TV with HDR - Fire TV Edition - Limited Edition … read more
Harry
Harry
2,172 satisfied customers
I can't connect to my wifi I've talk to att and its working
I can't connect to my wifi I've talk to att and its working ok … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I am having problems with buffering while watching a movie
I am having problems with buffering while watching a movie or tv show on line … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to connect to NetFlix with a Smart TV, and can't
I am trying to connect to NetFlix with a Smart TV, and can't seem to get there. … read more
Harry
Harry
2,172 satisfied customers
In February two members of the Geek Squad came to our house
In February two members of the Geek Squad came to our house at our request because our Smart TV (Samsung) was having extreme buffering on cable shows, especially Amazon Prime. After much analysis and … read more
Nathan
Nathan
Installer
Bachelors of Science
31,358 satisfied customers
I have a Samsung smart tv4. Samsung Electronics UN40MU6300
I have a Samsung smart tv4. Samsung Electronics UN40MU6300 40-Inch 4K Ultra HD Smart LED TV (2017 I want to connect to my Amazon tower soi can voice control my tv. Is that possible … read more
Harry
Harry
2,172 satisfied customers
I have a 75 inch Sony Bravia HD 4K tv and it is mounted to
I have a 75 inch Sony Bravia HD 4K tv and it is mounted to the wall in my livingroom and i am on my laptop at the other end of my house. I cant get some things to load on my smart tv. Other things I c… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I ordered a 4k Sony 55" but have realized the required
hello, I ordered a 4k Sony 55" but have realized the required internet speed is unavailable in my rural area. I stream amazon prime and Netflix on my 1920 x 1080 22" monitor and it just needs a few se… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Westinghouse - 50" Class (49.5" Diag.) - LED -
I have a Westinghouse - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV - Black … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a 50 inch m50d1 4k ultra hd hdr tv and i cant seem to
I have a 50 inch m50d1 4k ultra hd hdr tv and i cant seem to get it to 4k … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My TV model number is TC-P60GT30, Panasonic - about 5 years
Panasonic - about 5 years old....I was wondering if it is a Smart TV - I am trying to get Netflix on the TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I just bought a new TV. Toshiba Cast TV Smart and 4K. it's
i just bought a new TV. Toshiba Cast TV Smart and 4K. it's nice however i can't get connected to the wi-fi i hooked up … read more
James I
James I
Pool Plant Operator
23 satisfied customers
We have a New Samsung Smart TV (3 months old) and the
We have a New Samsung Smart TV (3 months old) and the Netflix app isn't working. A quick google search revealed that this has been a well-established problem with the Samsung smart TVs. Ha there been … read more
Nathan
Nathan
Installer
Bachelors of Science
31,358 satisfied customers
Amazon Video app will not work. Samsung 50" Class Slim 4K
Samsung 50" Class Slim 4K HDR Ultra HD LED Smart TV MODEL: UN50KU6300 MPN: UN50KU6300FXZA Just bought it a few weeks ago … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
On the bottom of our tv there is a pop up that disappears
on the bottom of our tv there is a pop up that disappears and re-appears and i wasnt it to go away … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I want to get a new TV... I still have PLASMA. How do I get
I want to get a new TV... I still have PLASMA. How do I get rid of a Plasma TV? Anyway, how big of a difference would I notice with say a 1080 TV vs. 4k? I know more programs will be in 4k but not sur… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I want to access your promotion to get up to $120 worth of
I want to access your promotion to get up to $120 worth of select Sony Pictures 4K movies in HDR on ULTRA. It told me to go to "www.sonypicturesstore.com/ultrapromo" which I did on my MacBook. It then… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a panasonic TC-L47E5, whatkind od a dongledo I need
I have a panasonic TC-L47E5, whatkind od a dongledo I need to buy,so that I can watch netflix… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x