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I get a still picture on my television. Voice is coming

Customer Question
I get a still...

I get a still picture on my television. Voice is coming through.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Panasonic, maybe 2 years old. ******

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

As I change cannels I get the same picture. The channel changes but no moving picture.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of.

Submitted: 8 months ago.Category: TV
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Answered in 4 hours by:
12/14/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,637
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

Hi Robert, what all input types have you tried?

Are all inputs affected? (e.g. cable TV, DVD player, etc)

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TV Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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