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Louie is supposed to be working on my question: new SAmsung…

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Louie is supposed to be...
Louie is supposed to be working on my question: new SAmsung 24 in TV The TV has Spanish ( beleived) and unable to locate directions to get it into English. Need some simple directions how to accomplish the TV into an English mode.
Submitted: 4 months ago.Category: TV
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Answered in 28 minutes by:
12/14/2017
TV Technician: Louie, Technician replied 4 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi, my name is ***** ***** I'll be assisting you with your question regarding your "...UN24M4500AF..."

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Customer reply replied 4 months ago
ok
TV Technician: Louie, Technician replied 4 months ago

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

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Customer reply replied 4 months ago
This is a new ste. there has to be simple direction to change the tv to English-perhaps I need to return it!
TV Technician: Louie, Technician replied 4 months ago

I understand.

Is there a HOME or MENU button on the remote?

If yes, what is displayed / selection ?

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Customer reply replied 4 months ago
Nothing . Plug it in and Bingo-a foreign language. There are no directions in the manual and how do you do anything if you can not read the text on the TV screen??
TV Technician: Louie, Technician replied 4 months ago

On the remote the HOME button would look like a house. Can you try pressing this?

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Customer reply replied 4 months ago
If you cannot supply me with some direct information-I see no need to discuss the issue further.
TV Technician: Louie, Technician replied 4 months ago

On the remote, the HOME button would look like a house while the work MENU would be for the menu button. Can you try pressing this?

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TV Technician: Louie, Technician replied 4 months ago

Perhaps better yet, please post back with clear pictures of the screen display "...foreign language..." Click HERE.
http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl
These pictures would then serve as common references allowing me to see what you are seeing.

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Customer reply replied 4 months ago
there are three things showing: Guia, Lista de canales Administrador d...
Now what
TV Technician: Louie, Technician replied 4 months ago

Please select "Guia" as it would be Guide.

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Customer reply replied 4 months ago
Nothing happens when you click on Guia
Customer reply replied 4 months ago
I'm not satisified with your approach.
You seem to making a simple " problem" very difficult.
Perhaps Samsung need to get the unit back!! Thank ylou for your time
TV Technician: Louie, Technician replied 4 months ago

I understand.

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Customer reply replied 4 months ago
Lets close this conservation and non productive efforts.
TV Technician: Louie, Technician replied 4 months ago

As I cannot see what you are seeing then I would have to rely on your description and replies hence the back and forth question and answer.

Yes please; Lets close this conservation and non productive efforts

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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