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Remote will not access the displays to go to Netflix,

Customer Question
Remote will not access...

Remote will not access the displays to go to Netflix, amazon, etc.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

LG41UH6100

Technician's Assistant: Was there a power outage recently?

No, and no, not to my knowledge, was working previously...

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not really...

Submitted: 8 months ago.Category: TV
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Customer reply replied 8 months ago
It is the launch bar that does not display, as well as the volume level numbers, though the remote does turn tv on and off as as well as volume up and down, though no longer w display
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/14/2017
TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,834
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
Problem remains
Customer reply replied 8 months ago
Are you sending a written response ? I am on the east coast, late now, may have to try to resolve tomorrow...
TV Technician: Harry, Customer Service replied 8 months ago

Does the remote work for other functions such as volume or channel?

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Customer reply replied 8 months ago
Works for turn on and volume, without the volume display. Will not change channels, but I use cabe remote for that. The LG remote I use to access launch bar for Netflix, this is not working. Cable remote "mute" no longer works, nor volume display, though it still works for volume.
Customer reply replied 8 months ago
Prefer to try to fix without additional $26 call... Can we do this ?
Customer reply replied 8 months ago
Are you saying we can only progress this with another $26 for a call ? Would rather try by messaging, and if that does not work, do a call. If we have to do a call, is the call amount also refunded if the remote is not fixed ?
Customer reply replied 8 months ago
Seems I should move on to another expert or request a refund, yes ?
Customer reply replied 8 months ago
Ok
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