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I just bought this Samsung smart T.V. model. Just bought…

Customer Question
I just bought this...

I just bought this Samsung smart T.V. model

Technician's Assistant: What Samsung model do you have? How old is it?

Just bought this Samsung T.V. model UN50MU6300FXZA Version AA05. I go to source and T?V is checked in Blue. It shows chn

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Channel 3. Live air time. I can get anyother channels. Think I messed up as last night I got channels. I am lost

Technician's Assistant: How long has this been an issue with your UN50MU6300FXZA? What happened right before this?

Nothing really, I was finishing setting it up, I hit air time and this happened. Live T.V.

Submitted: 7 months ago.Category: TV
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Answered in 10 minutes by:
12/14/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,813
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me what you have connected to the tv currently? Such as antenna, basic cable (coax only) or cable/satellite box?

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Customer reply replied 7 months ago
I called samsung and got my answer.
TV Technician: Nathan, Installer replied 7 months ago

Thanks

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Customer reply replied 7 months ago
Thank you
TV Technician: Nathan, Installer replied 7 months ago

You're welcome.

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