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2009 Panasonic TC-P54S1 Plasma tv is now taking 30 secs to 1…

Customer Question
2009 Panasonic TC-P54S1 Plasma...

2009 Panasonic TC-P54S1 Plasma tv is now taking 30 secs to 1 - 1/2 min to come on. Is the tv going out?

Technician's Assistant: How old is your TC-P54S1?

Believe I bought it in 2009

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything works and is a beautiful picture(sound has never been too good). Just started taking longer to come on.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We just returned from a two week vacation and it has started being very slow. We live at 7500 ft.

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
12/13/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,375
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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Customer reply replied 8 months ago
I was only supposed to pay a fully refundable $5, now the email says $36 --what gives? I do not want to pay $36.
Customer reply replied 8 months ago
No phone call. I want all my money back now. This is a scam.
Customer reply replied 8 months ago
I am not satisfied, and I have received no answer. I want all my money back.
TV Technician: Nathan, Installer replied 8 months ago

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

We are all licensed experts here, and we charge a fair price for service. 5$ is not the price, only the initial deposit, you agreed to the full amount on the payment page. Rationally you can’t expect highly trained and licensed service professionals to work for $5 or less.

This is not a scam, this is a legitimate paid support site and BBB A+ rated, helping thousands of people with tech questions each day. There is no free help anywhere for a tv this age and to have a repair tech out will cost you a minimum of $125 for the exact same info I'd give you.

Do you wish to continue?

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Customer reply replied 8 months ago
I did not agree to the full amount and I am not satisfied with the service. I want my money back. I have received no information from any tech.
TV Technician: Nathan, Installer replied 8 months ago

I was in the process of responding to you,

we're all live techs here, so it takes a few moments to type out a detailed answer which I could not complete as I needed to address your other comments regarding the cost.

I can help under the fees you've already paid if you'd like help.

Otherwise you may self manage any billing matters from the help page.

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Customer reply replied 8 months ago
No Nathan, not one word was said about any other charge. I would not have agreed to any other charge. I want my money back.
Customer reply replied 8 months ago
no info has been sent to me about the TV.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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