TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I HAVE A SONY LCD DIGITAL COLOR TV MODEL NUMBER KDL46N720…

Customer Question
I HAVE A SONY...

I HAVE A SONY LCD DIGITAL COLOR TV MODEL NUMBER KDL46N720 PROBLEM IS WHEN I WANT TO BROWS INTERNET TV GOES BLANK AN I GET A LITTLE SPINNING CIRCLE IN TOP RIGHT CORNER AND NOTHING ELSE. ALSO HAD A PROBLEM GETTING OUT AND BACK TO HOME. TURNED TV OFF AND WAITIED TILL NEXT DAY TO BE ABLE TO WATCH BACK TO NORMAL

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your KDL46N720?

I HAVE TIME WARNER CABLE AND FROM THIER BOX I HAVE A WHITE RED AND YELLOW PLUGED INTO VIDIEO COMPONENT IN ON BACK OF TV. ALSO HAVE WHOLE HOUSE WIRELESS WI FI FOR PHONES AND COMPUTORS

Technician's Assistant: Was there a power outage recently?

NO

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

NOT AT THIS TIME

Submitted: 2 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 7 minutes by:
12/13/2017
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,527
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Could you please let me know what version of firmware you are running on the set please it will begin PKG

    Turn on the TV.

    1. Press the HOME button on the TV remote control to display the Home menu.
    2. Use the arrow buttons to select Settings, and then press the Enter button.
    3. Use the arrows to select the Product Support icon, and then press the Enter button.
    4. Use the arrows to select System Information, and then press the Enter button.
    5. Check the Software Version displayed on the System Information screen.
    Ask Your Own TV Question
    TV Technician: Anthony_Infotech, Technician replied 2 months ago

    Let me know when you can just so you know any messages you see are sent by the site not me one message may be for a phone call option you do not have to take this option if you do not want it please ignore it thanks however if you do another tech may call you

    Ask Your Own TV Question
    Ask Louie Your Own Question
    Louie
    Louie
    Louie, Technician
    Category: TV
    Satisfied Customers: 2,950
    2,950 Satisfied Customers
    Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

    Louie is online now

    A new question is answered every 9 seconds

    How JustAnswer works:

    • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
    • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
    • 100% Satisfaction GuaranteeRate the answer you receive.

    JustAnswer in the News:

    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.

    What Customers are Saying:

    I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

    VMUnited States

    I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

    WindyUSA

    Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

    Mary C.Freshfield, Liverpool, UK

    This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

    AlexLos Angeles, CA

    Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

    GPHesperia, CA

    I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

    JustinKernersville, NC

    Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

    EstherWoodstock, NY

    < Previous | Next >

    Meet the Experts:

    Louie

    Louie

    Technician

    2,950 satisfied customers

    25+ yrs. experience in the field and 5+ yrs. online, down to component level.

    Rod

    Rod

    TV & Communications Sys Repair

    2,355 satisfied customers

    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

    Steven

    Steven

    Technician

    1,429 satisfied customers

    Ma. Master Technician Lic. Authorized Warranty Support.

    euro-pro llc

    euro-pro llc

    Technician

    1,128 satisfied customers

    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

    Daniel

    Daniel

    Electrical Engineer

    1,072 satisfied customers

    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

    Conrad

    Conrad

    Technician

    946 satisfied customers

    Training on many types of consumer electronics, training on Sony Samsung and JVC

    Neil

    Neil

    Technician

    803 satisfied customers

    More than 10 years experience repairing TV's and electronics equipment.

    < Previous | Next >

    Related TV Questions
    My remote control is not working. can I get a new control.
    my remote control is not working. can I get a new control. … read more
    Jack
    Jack
    technician
    factory trained engineer
    2,160 satisfied customers
    My remote control doesn't work. Remote control will not
    My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
    technicalcat
    technicalcat
    Computer Science
    839 satisfied customers
    I need a replacement remote control for model # RLCD5510A.
    I need a replacement remote control for model # RLCD5510A. can you assist … read more
    Louie
    Louie
    Technician
    2,950 satisfied customers
    My remote control for recording on my vcr on my tv doesn't
    my remote control for recording on my vcr on my tv doesn't work. can I replace it? … read more
    Jack
    Jack
    technician
    factory trained engineer
    2,160 satisfied customers
    REMOTE CONTROL SETUP HAS A PROBLEM = ME!! PANASONIC.
    INITALLY WAS ABLE TO PROGAM X1 REMOTE TO CHANGE CHANELS ONLY. WITH NO VOL OR MUTE CONTROL. THE TRIED AGAIN AND NOW I AM STUCK WITH MULTI TRIES WITH TASKS OF WHAT TYPE OF TV AND ENTER A 3 DIGIT CODE? … read more
    Harry
    Harry
    859 satisfied customers
    What is the number to use to add to a remote control and how
    What is the number to use to add to a remote control and how is it added to the remote … read more
    Harry
    Harry
    859 satisfied customers
    The channels won't change with the remote control. Samsung
    The channels won't change with the remote control JA: What is the model of your TV? Customer: Samsung UN32J525DAFXZA JA: What menu options can you access, if any? Customer: None JA: Anything else you … read more
    Anthony_Infotech
    Anthony_Infotech
    Technician
    15,527 satisfied customers
    Need remote control model37LH20 serial # 912RmHR069017.
    Need remote control model37LH20 serial # 912RmHR069017 … read more
    Shahid
    Shahid
    Owner of Repair Shop
    High School or GED
    3,499 satisfied customers
    Remote control for sharp elite pro 60x5fd not responding. As
    Remote control for sharp elite pro 60x5fd not responding … read more
    Anthony_Infotech
    Anthony_Infotech
    Technician
    15,527 satisfied customers
    Some functions on the remote control either don't work or
    Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
    Dan T.
    Dan T.
    Calibration and Repair Center Supervisor
    Associate Degree
    5,680 satisfied customers
    Bought a Rca universal remote control and can not work the
    Hi bought a Rca universal remote control and can not work the TV … read more
    Dan T.
    Dan T.
    Calibration and Repair Center Supervisor
    Associate Degree
    5,680 satisfied customers
    I want to purchase a remote control for a Panasonic plasma
    I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
    Aric
    Aric
    Owner/Operator of a custom AV company
    Run A/V and repair business for over
    13,657 satisfied customers
    I need to have the code to pair a Dish remote control to my
    I need to have the code to pair a Dish remote control to my JVC TV (JLC47BC3002) . None of the 43 codes Dish uses to pair the remotes enables the on/off for the tv and the volume control. Dish personn… read more
    Harry
    Harry
    859 satisfied customers
    My Samsung remote control is not working. I changed the
    My Samsung remote control is not working. I changed the batteries, but still not working. My Direct TV remote is working, so can watch TV, but unable to use my Smart Hub. Don't know what to do. … read more
    Shahid
    Shahid
    Owner of Repair Shop
    High School or GED
    3,499 satisfied customers
    How to program a tv without a remote control model
    How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
    p0llinate
    p0llinate
    Bachelors of Science
    14 satisfied customers
    Looking for a remote control replacement. PDP42V18HA
    nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
    Louie
    Louie
    Technician
    2,950 satisfied customers
    Can yo supply remote control unit for an LCD TV receiver
    Can yo supply remote control unit for an LCD TV receiver L42E9ADF and if yes,what will be the cost? Karel Tille… read more
    p0llinate
    p0llinate
    Bachelors of Science
    14 satisfied customers
    I have a 22 inch Voxson LCD TV with DVD. The remote control
    I have a 22 inch Voxson LCD TV with DVD. The remote control is hard to connect. Do you have replacement remote controls please? … read more
    Louie
    Louie
    Technician
    2,950 satisfied customers
    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Show MoreShow Less

    Ask Your Question

    x