TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

How to remove message on screen that pops up and says..to…

Customer Question
How to remove message...

How to remove message on screen that pops up and says..to watch from the beginning,press (pic of the double reverse arrow) to connect to the internet. I do not want to see this annoying message ...and have to either wait for it to go off by itself or hit exit....I am not even hooked up to the internet

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since I got the Genie last week.

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
12/13/2017
TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,839
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My internet is terrible where I live. My display is unable
My internet is terrible where I live. My display is unable to connect to internet. I just want to exit out of no network detected. Please help … read more
Harry
Harry
Customer Service
2,839 satisfied customers
My tv is giving an error that says does not support programs
My tv is giving an error that says does not support programs content protection … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Frequently get a pop-up saying new "new external input
frequently get a pop-up saying new "new external input is....." and gives choice of yes or no to install...cannot use either yes or no and cannot exit...message goes away after several minutes but can… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Ive been watching Netflix on my LG Smart TV but have got
Ive been watching Netflix on my LG Smart TV but have got myself lost in the process and cannot get back to my Sky connection … read more
Harry
Harry
Customer Service
2,839 satisfied customers
Have pic sound but black hew over screen and no signal
Have pic sound but black hew over screen and no signal hooked to directv … read more
Harry
Harry
Customer Service
2,839 satisfied customers
I cannot access Netflix. Get message not connected. I have
I cannot access Netflix. Get message not connected. I have shut off wireless and turned back on, show Ethernet access. I have shut off tv, having trouble using exit key when I get the not connected me… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Sony lcd tv 55" receiving message that my equiptment not
sony lcd tv 55" receiving message that my equiptment not able to connect to any channel in hd. has worked until I unplgged to move tv out from shelf. another hd tv works fine with all of the connectio… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My tv worked fine yesterday but now i have sound and no pic
My tv worked fine yesterday but now i have sound and no pic the antennae is hooked up … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a flat screen TV that is frozen on the settings
I have a phillips flat screen TV that is frozen on the settings screen. When I hit exit, it will exit for a second and then come back to the same screen. I have apple TV as well and when i hit exit it… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Purchased new lg 55u6450. trying to connect to genie mini
purchased new lg 55u6450. trying to connect to genie mini wireless. answered all startup questions. entered wifi password. when tv runs thru antenna/cable shows no channels on any of them. can get no … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung Television model #HLN567W. It's type is: BK56L5
I have a Samsung Television model #HLN567W. It's type is: BK56L5 and it was manufactured in September of 2003. I purchased it last summer and am just getting around to installing it in my basement. It… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi! Since moving into a new home with my Son and Daughter-in-Law,
Hi! Since moving into a new home with my Son and Daughter-in-Law, I purchased a Hisense 50" TV. My problem from the beginning is once the TV is on and is set to the program I want I then see the word,… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
While watching two week old HD, LCD TV screen went blue. Comcast
While watching two week old HD, LCD TV screen went blue. Comcast cable box is new. How do I fix it? Comcast missed appt today, sending an "outside guy", and wants me to wait 5 days, as I did before to… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Why do we constantly get New Updates available msg on Samsung smart TV
we have a samsung smart TV. we keep getting a message that reads "new update found, please turn off power and turn on to perform update". We turn the television off and then on and the pop up keeps sh… read more
Expert
Expert
Insignia NS-32E740A12 with randomly repeating pop-up menu
I have had this Insignia NS-32E740A12 for about 2 years. It has been fine. Suddenly, the menu keeps popping up (for settings, picture, etc...) and either goes away on it's own or I have to hit EXIT on… read more
Electra-Tech
Electra-Tech
107 satisfied customers
I have a Samsuyng 19 inch TV model number TXD 1972. How do
I have a Samsuyng 19 inch TV model number TXD 1972. How do I remove the setup instructions from the screen. A demo message continues to play even though I presss the menue bottom to delete the message… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
My AKAI TV CFTD2011 always has a message on my TV picture
My AKAI TV CFTD2011 always has a message on my TV picture and obscures the picture behind the message. How do I remove the message? FACTORY MODE BurnIn SysInfo BACK… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
Anthony; I worked with you last month on my Hitachi 50
Anthony; I worked with you last month on my Hitachi 50' projection tv with the black lines thru the screen. you suggested a blanket solder. Well I did that on the areas you showed in your pic. The set… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x