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Set to surround sound mode. No remote. How can I change the…

Customer Question
Set to surround sound...

Set to surround sound mode. No remote. How can I change the setting. Home theater system went down

Technician's Assistant: What is the model of your TV?

Sony Brava. Where would model number be?

Technician's Assistant: The TV Technician will be able to walk you through that. What menu options can you access, if any?

Source, off, and volume

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Model kdl-48r510c

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
No sound
Answered in 4 hours by:
12/12/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,347
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

You will normally need to use a remote to access the sound settings and turn surround sound on or off.

However, if you disconnect the home theater system, it may force the TV to use the internal speakers.

Let me know if that works?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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