TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Just bought 50 inch lg smart worked great for 30 mins Bow…

Customer Question
Just bought 50 inch...

Just bought 50 inch lg smart worked great for 30 mins Bow the screen is dark like the led is blown. When I turn on I see LG Flash that is bright than direst to an Almost Black picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your LG TV?

Hdmi I sold tvs since 1988 It is conested correctly It was perfect fo the first 30 mins

Technician's Assistant: Was there a power outage recently?

No I bought it 2 hrs ago

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
12/10/2017
TV Technician: Jack, Technician replied 7 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
If you seem to lose me refresh your browser (F5 key )
Please send me a hello so i know you can see my reply ?

Did you say that you bought the tv 2 hrs or 2 years ago ?

PS. Myself I do not send the phone or any offers that you may receive ,I have no control over those either, they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .
Otherwise you can just ignore them if you don`t want it .

Ask Your Own TV Question
TV Technician: Jack, Technician replied 7 months ago

If you bought it 2 hours ago then

What you described here is a LED strips problem , this tv has a manufacturing defect

Return that that tv to the store for an exchange or refund , not a repair

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
11,343 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have sound but no picture. No apps or settings will become
I have sound but no picture. No apps or settings will become visible as well. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a 1-year old 50" Sharp Roku TV and it just lost about
I have a 1-year old 50" Sharp Roku TV and it just lost about 90% of its light and started blinking. Please help. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just bought a samsung 6 series tv and it will not recognize
just bought a samsung 6 series tv and it will not recognize my cox cable box (cisco). It will recognize my HDMI out on my pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a LG tv the model number is 65LB7100-UB. When I turn
I have a LG tv the model number is ***** When I turn it on it has perfect picture for about 1 mijnute then screen goes black but I still have sound. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We have a Samsung flat screen tv. Model number: UN46FH603F.
we have a Samsung flat screen tv. Model number: UN46FH603F. Mdel code: UN46FH6030. Version: US02. About 2 months ago the picture went dark. You can see the picture but it is dark. We tried adjusting b… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We have a LG lcd tv we bought in Nov of 2013 that just
we have a LG lcd tv we bought in Nov of 2013 that just started flashing a bright pink screen recently. we thought it was the cable box so we replaced it twice now so we think it's the tv we have tried… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
It goes dark not completely black but Dark. We go to picture
it goes dark not completely black but Dark. We go to picture & brighten it up to 100 on brightness. Then about every 15 minutes it goes Dark again, Time after time. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have a a 42 inch lg smart tv. It has what looks like a crack
Have a a 42 inch lg smart tv. It has what looks like a crack at top of screen and then black mass in middle with some lines and top part is fine. Can this b repaired? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have had my LG smart tv months & I was watching it and all
I have had my LG smart tv for 3 months & I was watching it and all of a sudden the picture goes dark. I have tried everything to get the picture back, what else can I do to get the picture back the wa… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
hi, I have an LG 50LA660 smart 3d led tv. The picture comes
hi, I have an LG 50LA660 smart 3d led tv. The picture comes on fully, as does the sound, straight away. After about 5 minutes, the picture goes black the comes back on gradually till fully bright. thi… read more
Steve
Steve
Chief Engineer
9 satisfied customers
hello, I have a 50 inch LED LG smart tv. Model # *****
hello, I have a 50 inch LED LG smart tv. Model # ***** We were watching tv and the screen went black but we still had volume and could still change channels. I turned off the tv and unplugged. I repow… read more
Jack
Jack
Technician
factory trained engineer
11,343 satisfied customers
I have sharp aquas 60 inch. Set up to direct tv and other
I have sharp aquas 60 inch. Set up to direct tv and other smart devices through HDMI. Lost picture thrugh HDMI. Perfect sound....no picture....was working perfectly....then something happened last nig… read more
Jack
Jack
Technician
factory trained engineer
11,343 satisfied customers
I am an owner of a CRT TV Philips Matchline PT 9416 29 , bought
I am an owner of a CRT TV Philips Matchline PT 9416 29", bought 8y ago. For almost 1 month now, there were more than 10 times that, suddenly, screen becomes black, no sound and the led indicator flash… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Sony Bravia (46 inch flat screen) that is only 2.5
I have a Sony Bravia (46 inch flat screen) that is only 2.5 years old. HDMI. Great picture at first. Now not so good. Company where purchased is not to be found in Houwton Texas USA. Desperate to talk… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
calibration to help levels of light when watching a darker
calibration to help levels of light when watching a darker film lg 37le5900 led edge lcd tv… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
just purchased a new series 9 TV 55 just released , color
just purchased a new series 9 TV 55" just released , color of screen is poor yet when viewed in showroom quite ok . have adjusted color to dramatic and energy to automatic which gives best setting for… read more
Joe Gillette
Joe Gillette
1 and half years electronic enginee
160 satisfied customers
what are the best tv picture settings for samsung lcd le40m86bdx
what are the best tv picture settings for samsung lcd le40m86bdx i am running it with sky hd box. but only with sd out-put.i am using hdmi cables. what cables should i be using or is hdmi cables ok. c… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
what is the best video cal for a 73734 i have a onkyo tx605
what is the best video cal for a 73734? i have a onkyo tx605 hooked up to a playstion3 and xbox360 and i have a grainy pic with some colors and i can't seem to get the pic right… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x