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My ultra hd tv wont go onto ultra hd

Customer Question
hi my ultra hd tv...
hi my ultra hd tv wont go onto ultra hd
Submitted: 7 months ago.Category: TV
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Answered in 5 hours by:
12/10/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,333
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

What is the model number of your Samsung TV?

What input source are you trying to watch in UHD?

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Customer reply replied 7 months ago
It's a serial number starts with UH.... I bought it 2 years ago... It's in hdmi 1 input
TV Technician: Pete, Electronic Engineer replied 7 months ago

Can you let me know the full model number?

What do you have connected to HDMI1?

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Customer reply replied 7 months ago
HDMI 1 GOES INTO MY SKY Q BOX... IS THERE A WAY TO FIND MODEL NUMBER WTH TV CONTROL?
TV Technician: Pete, Electronic Engineer replied 7 months ago

No, however the full model number will be printed on the rear panel of the TV.

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Customer reply replied 7 months ago
Ah OK will have to check it tomorrow and send it if that's OK?
Customer reply replied 7 months ago
Found it... UE55HU7500TXXU
Customer reply replied 7 months ago
Any luck?
TV Technician: Pete, Electronic Engineer replied 6 months ago
Sorry for the delay, I didn't see your reply. Do you still need assistance with this?
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