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Trying to watch something on Amazon, "Problem occurred" -

Customer Question
Trying to watch something...

Trying to watch something on Amazon, "Problem occurred" - wondering if my tv needs an update?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Brand new - let me get you the model #

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Sorry got interrupted - it is a 32" UN32M5300/UN32M530D. Yes menu and netflix fine only Amazon not working.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that is it thank you OK thank you.

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/10/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,331
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

This problem can occur if your internet connection is too slow.

Are you trying to watch 4K content?

What internet download speed are you getting?

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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,331
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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