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I have a Vizio E550i-B2 that is 4 years old. Picture stays…

Customer Question
I have a Vizio...

I have a Vizio E550i-B2 that is 4 years old. Picture stays on for about 30 minutes then goes out and all there is is sound?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your E550I-B2?

No, not right now. When there is it's the directv box and apple tv

Technician's Assistant: Was there a power outage recently?

No, no not that I know of.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: TV
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Answered in 6 minutes by:
12/9/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,244
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

When it goes black if you press the menu button of the sets OWN remote control does the menu come up please?

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Customer reply replied 7 months ago
let me check
TV Technician: Anthony_Infotech, Technician replied 7 months ago

ok

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Customer reply replied 7 months ago
No, tv had picture for 5 minutes, went out, then only sound. Menu did not display
TV Technician: Anthony_Infotech, Technician replied 7 months ago

Can you see any visible light at all on the display even in a darkened room?any feint light?or is it black

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