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I just got a KLH home stereo sub and no matter how I hook it…

Customer Question
I just got a...

I just got a KLH home stereo sub and no matter how I hook it up it won't turn down with the tv or the receiver. Please help

Technician's Assistant: What's the brand and model number of your TV? How old is it?

My tv is a vivid smart tv brand new out of the box model number D50

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

My receiver is a Sony it's about 2 years old. It doesn't have any problems with any other speakers just the subwoofer.

Technician's Assistant: How long has this been an issue with your D50? What happened right before this?

I just put it in today so it's never had a problem. When I had just the recivet hooked up everything worked great. But now that the sub is hooked up it never turns down

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No I just need to know why the sub never turns down. I used rca cable and then speaker wire on both input and out put.

Submitted: 8 months ago.Category: TV
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Answered in 3 hours by:
12/9/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,575
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

The KLH home stereo sub has its own volume control.

Have you tried adjusting the volume on the sub?

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