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How do I get back the TV guide and information on my tv set.

Customer Question
How do I get...

How do I get back the TV guide and information on my tv set

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is a Samsung smart tv model no UA46ES6700M bought about 3 yearsago

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu work. No problems on other inputs

Technician's Assistant: How long has this been an issue with your UA46ES6700M? What happened right before this?

Happened only recently. No issues. Everything is fine

Submitted: 7 months ago.Category: TV
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Answered in 5 hours by:
12/9/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,329
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

If you press the Guide button on your Samsung TV remote, does the guide and information appear?

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Category: TV
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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