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Stuck on picture size being too big. Samsung about 5 years…

Customer Question
Stuck on picture size...

Stuck on picture size being too big

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung about 5 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Apparently

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Tried to reset picture size to default and it did not work. I have reset the samsung remote.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's it

Submitted: 8 months ago.Category: TV
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Answered in 18 minutes by:
12/9/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,433
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What are you watching when this happens? Cable/satellite?

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Customer reply replied 8 months ago
Cable
TV Technician: Nathan, Installer replied 8 months ago

Thanks,

This problem with the picture size could be coming from either the tv OR the box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, FORMAT, * OR # etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the cable box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Let me know how that works for you.

Thanks,

Nathan

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TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Satisfied Customers: 31,433
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