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Louie
Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 50" Flat screen and it keeps going off and on. The

Customer Question

I have a 50" Flat screen and it keeps going off and on. The repair man said it was the mother boars. He put a new one in and it still does the same thing but not a frequent. Can you determine what the problem is. I paid him $450
JA: What's the brand and model number of your TV? How old is it?
Customer: The brand is Samsung and I have had it not quite 2 years. The model number is: un50ku6300f, and the serial number is:06173cbh901985d
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The are you talking about the menu for the channel selector. If so it works
JA: How long has this been an issue with your UN50KU6300F? What happened right before this?
Customer: Probably about 6 months or more
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Is the s set still under warranty?
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

When were those prior repairs done?

Customer: replied 11 months ago.
Please cancel this request. It sounds like a scam and I will notify PayPal to cancel the charge.
Customer: replied 11 months ago.
You had me waiting for a long time pmly to request more money to speak,to a technician. I am completely unhappy and will notify Samsung corporate offices Shame on you.