TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a samsung 55 inch LCD and all of a sudden the screen…

Customer Question
I have a samsung...

I have a samsung 55 inch LCD and all of a sudden the screen has green haze through out the picture on all channels. Any idea

Technician's Assistant: What Samsung model do you have? How old is it?

Not sure model. Think it’s 6 or 7 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

It just started

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

LN52A650A1FXZA Found model #

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
12/9/2017
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,971
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Please list everything that is connected into the tv?

Ask Your Own TV Question
Customer reply replied 4 months ago
Cable Box
DVD Player
TV Technician: Mike G., Technician replied 4 months ago

So is the cable box connected directly to the tv with hdmi? Or does it run through something first? (sound bar/system or vcr or...)

Same question for the dvd player.

Ask Your Own TV Question
Customer reply replied 4 months ago
Theyre both direct
TV Technician: Mike G., Technician replied 4 months ago

Is the green present if you play a dvd?

Ask Your Own TV Question
Customer reply replied 4 months ago
I also bought an antenna to by pass everything still doing the samething
TV Technician: Mike G., Technician replied 4 months ago

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and turn on.

REPLY back here and tell me what happens.

Ask Your Own TV Question
Customer reply replied 4 months ago
No change
TV Technician: Mike G., Technician replied 4 months ago

Is the TV MENU affected? (settings menu that you access with the Samsung remote)

Ask Your Own TV Question
Customer reply replied 4 months ago
Y ou can call me I pd the extra $$$
TV Technician: Mike G., Technician replied 4 months ago

The site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Is the TV MENU affected? (settings menu that you access with the Samsung remote)

Ask Your Own TV Question
Customer reply replied 4 months ago
We can continue the chat menu is not affected
TV Technician: Mike G., Technician replied 4 months ago

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires parts inside the tv be replaced. Not unusual for a tv of this age. If you want to DIY, let me know and I may be able to help you with that here (previous electronics experience recommended on your part). Otherwise you will need to use local repair shop. In home repairs start at $250 on this model and most shops charge just for diagnosis. So you may want to compare that to prices of new 55" tv's.

I know this is bad news and very upsetting but please understand I am here to provide an honest answer. I hope you will submit a 5 star rating at the top of this page and not base the rating on the fact that your tv needs parts or services outside of our control. If for some reason you don't feel I should get 5 stars, please do not rate and just let me know and I will follow up with you here.

Ask Your Own TV Question
Customer reply replied 4 months ago
I already knew that answer. I thought maybe you could help with some sort of reset
Anyway What about the 26.00 for a phone call. I would like that refunded
Was this answer helpful?
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,971
7,971 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Sharp lcd-RC1-14....sound no picture, An HDMI. I've tried
An HDMI. I've tried moving it to different ports but none are getting me a picture … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I just ordered a tv antenna and amplifier but forgot to
I just ordered a tv antenna and amplifier but forgot to check if a HD TV was necessary or does it work with all tvs? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just had it repaired. Worked w/ antenna in shop. Plugged
I just had it repaired. Worked w/ antenna in shop. Plugged in at home and picture is black and white. No color. I am hooked up to dish network. … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
How do you configure a Radius Antenna to Work On P C Screen,
How do you configure a Radius Antenna to Work On P C Screen … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
Can a wireless antenna be disconnected from a yamaha
can a wireless antenna be disconnected from a yamaha receiver … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Insignia tv purchased 1 week ago. Scanned antenna tv
Insignia tv purchased 1 week ago . Scanned antenna tv channels and everything was fine until last night when it would not go local ch. 4, channel 4 says vcr and no picture, there is no vcr connected t… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Trying to connect antenna. Model =UN32EH4000FXZA. THE MENU
Yes antenna air auto program analog or digital std hex orc don't know… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to find antenna or air settings on my sony
I am trying to find antenna or air settings on my sony bravia tv cant find it in manual … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
On my big screen analog tv composite video and antenna are
On my big screen analog tv composite video and antenna are not working but component video working great. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have a panasonic lcd tv model no TH-L32U20A and no antenna
i have a panasonic lcd tv model no TH-L32U20A and no antenna or internet connection at the moment. can i use an indoor antenna … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Trying to change to antenna but not successful. 10 years
Trying to change to antenna but not successful JA: What's the brand and model number of your TV? How old is it? Customer: 10 years old, ecohd JA: Does the TV menu work? Do you have the same problem on… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Just plugged in an antenna. Orleans. It says “No Signal” on
Just plugged in an antenna JA: What's the brand and model number of your TV? How old is it? Customer: i'm I New Orleans JA: Does the TV menu work? Do you have the same problem on all sources/inputs? C… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Will FOX TV indoor antenna receive "Netflix" as a channel??
will FOX TV indoor antenna receive "Netflix" as a channel?? With a subscription of course. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Panasonic Viera and it has a clear tv antenna
I have a Panasonic Viera and it has a clear tv antenna hooked up to it as have worked fine for over a year. One day , I come into the bedroom and ALL THE TV CHANNELS ARE BLACK! I can use my fire stick… read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I have connected the antenna to the port and unplugged the
I have connected the antenna to the port and unplugged the Chromecast unit I have.... … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I am trying to connect it to an inside antenna and on the tv
i am trying to connect it to an inside antenna and on the tv set up there is no mention of an antenna … read more
TechHelp
TechHelp
3 satisfied customers
I have an antenna but ti need an antenna booster..can you
I have an antenna but ti need an antenna booster..can you give me some good advice as to what anteanna booster to get for my vizio TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x