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I have a Sony XBR65900C 4K Tv that has a blinking red

Customer Question
I have a Sony...

I have a Sony XBR65900C 4K Tv that has a blinking red lighting 4times and is in responsive What steps do I need to make it right .

Technician's Assistant: What's the brand and model number of your TV? How old is it?

XBR65900C. 1&1/12yr old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No picture just 4 reef lights in succession

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/9/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,843
Experience: Custom home theater installer, authorized dealer top brands.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 7 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; even for a 2015 model tv, that type of failure wouldn’t be surprising. Sony tvs have great picture and sound but the build quality of the internal electronics have gone down considerably in recent years.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will often make more sense. You can get a brand new LED tv with a fresh warranty in the $1000 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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