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Cannot get tv to recognize router. Netflix. New router

Customer Question
Cannot get tv to...

Cannot get tv to recognize router

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Yes netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

New router bought two weeks ago and all was fine for a week then just quit working so bought a 5 G Steren and can use the 2 G for lap tops and cell phones but wont allow 5G

Submitted: 8 months ago.Category: TV
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Answered in 23 hours by:
12/9/2017
TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,841
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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