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My Samsung smart tv has been updating for 3 days. What can I…

Customer Question
My Samsung smart tv...

My Samsung smart tv has been updating for 3 days. What can I do to move it along?

Technician's Assistant: What Samsung model do you have? How old is it?

I’m looking

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No the menu doesn’t work. No other problems. Not sure what you mean about all sources/inputs.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Model #is32J525DAF and code is UN32J525DAFX2A

Submitted: 7 months ago.Category: TV
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Answered in 5 hours by:
12/8/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,613
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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