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Can not get sound on 32"Vizio hooked to Sony t.v flatscreen.

Customer Question
Can not get sound...

Can not get sound on 32"Vizio hooked to Sony t.v flatscreen

Technician's Assistant: What Sony model do you have? How old is it?

Just 4yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes it says to plug in speaker in rear shut down t.v sound but nothing works

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

It was working perfect went on vacation 2 weeks came home and no sound

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

Yes e-mail is***@******.***

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No just want soundbar to work thank you

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/8/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,532
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number of the Vizio soundbar? What's the model number off of the back of the Sony TV?

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TV Technician: Aric, Technician replied 7 months ago

What's the model number of the Vizio soundbar? What's the model number off of the back of the Sony TV?

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Customer reply replied 7 months ago
SBT132310
TV Technician: Aric, Technician replied 7 months ago

That number doesn't come up as anything. I need the model number off the sticker on the back of the soundbar, and the model number off of the back of the TV please.

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Customer reply replied 7 months ago
11A13 KDL46V2500
TV Technician: Aric, Technician replied 7 months ago
We are getting there. The TV one is correct. Please check the sound bar again or post a photo of the sticker on the soundbar.
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Customer reply replied 7 months ago
40000457
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,621
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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