TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We can't get rid of closed captions. L G THAT IS ABOUT 6…

Customer Question
We can't get rid...

We can't get rid of closed captions.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

L G THAT IS ABOUT 6 MONTHS OLD

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

WE HAVE THE SAME PROBLEM WEATHER IT IS HOOKED UP WITH CABLE OR THROUGH THE DVD PLAYER THAT CAME FROM OUR CABLE PROVIDER

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

WE CAN'T FIND THE MANUAL WITH THE MODEL

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
12/7/2017
TV Technician: Jack, Technician replied 7 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
If you seem to lose me refresh your browser (F5 key )
Please send me a hello so i know you can see my reply ?

Note that myself I do not send the phone or any offers that you may receive ,I have no control over those either, they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .
Otherwise you can just ignore them if you don`t want it .

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The "CC" closed caption button doesn't respond.......I can't
The "CC" closed caption button doesn't respond.......I can't get rid of the closed captions on the screen........I also went to the menu and can't click on the CC option....... … read more
Jack
Jack
Technician
11,343 satisfied customers
I have a 42HP86 plasma toshiba tv. I have never been able
I have a 42HP86 plasma toshiba tv. I have never been able to get the closed caption function of the tv to work. The other day I was watching a DVD and when I shut off the DVD player and switched back … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a samsung hd tv and cant get closed caption to work;
I have a samsung hd tv and can't get closed caption to work; says in wrong mode, and I have a DVD that does have the closed caption on it.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hello: We just purchased an LG 55-inch 3D television. Im
Hello: We just purchased an LG 55-inch 3D television. I'm trying to get closed captioning to work on our DVD's, like we did with our old television, but I cannot get it to work on this television. It … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Hi, I have a Bravia 32EX500 HDTV. I do not use it to watch
Hi, I have a Bravia 32EX500 HDTV. I do not use it to watch TV broadcast, it is mainly used for games and DVD/BD viewing. However, I cannot get the closed caption to work. It's hooked to a PlayStation … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Our new Sharp LED TV displays closed captioning on regular
Our new Sharp LED TV displays closed captioning on regular TV programming. However, we have been unable to acquire captions from DVDs (played on a Sharp Bluray). We know the difference between caption… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 6 year old LTV-32w6 HD. Have never used closed captioning,
I have a 6 year old LTV-32w6 HD. Have never used closed captioning, til now. the cc button on the remote doesn't work, and can't find Closed captioning on the Settings Menue, as shown in the manual. T… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have L G 42 60 model t v. I cannot access the close captioning
I have L G 42 60 model t v. I cannot access the close captioning option. The access is thru the options menu, when I scroll down the options menu it skips over the caption option so I cannot enter and… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a big screen RCA television that I cannot get closed
I have a big screen RCA television that I cannot get closed captioning off. I have tried what it tells you to do in the book and also tried removing manually with buttons on tv.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
cant get the words (caption or subtitles) on the television
cant get the words (caption or subtitles) on the television to go away. we dont even know how the feature got turned on. can someone please help?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
10,232 satisfied customers
I have a Toshiba 19C100U and cant get the closed captioning
I have a Toshiba 19C100U and can't get the closed captioning to stay off. I set it to "off" but when I hit the mute button twice to full mute, the captioning comes back on. Furthermore, the manual say… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My OLD magnavox tv suddenly began showing closed captions.
My OLD magnavox tv suddenly began showing closed captions. I can't get rid of them. The remote has no 'menu' function. How do I make the captions go away?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I have a 2-year old Sharp LC-37D62U Liquid Crystal Television.
I have a 2-year old Sharp LC-37D62U Liquid Crystal Television. I want to get rid of the closed caption information. the manual says to press CC while the closed caption information is on the screen an… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Ipurchased a Toshiba model CT90302. I can not get rid of the
Ipurchased a Toshiba model CT90302. I can not get rid of the closed caption on the screen. I purchased the tv in 2008 and I don't have a manual. The tv was on sale and they didn't have a manual to giv… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I just purchased a new Sony LCD Digital Color TV (Bravia).
I just purchased a new Sony LCD Digital Color TV (Bravia). I also purchased a Panasonic Blu-Ray Disc player. They are hooked together by HDMI. I also have Netflix Instant Streaming movies. I can get "… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have unwanted closed captioning. How do I get rid of it Also
I have unwanted closed captioning. How do I get rid of it? Also having trouble getting my set to completely hook up with my cable company (Comcast), specifically the audio component.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Sony Model KDL-40SL140 Serial # 81190l9. We put the
I have a Sony Model:KDL-40SL140 Serial # XXXXX We put the CC closed caption on several months ago and now want it off, and I have tried everything in your book, and I am unable to get the cc closed ca… read more
Bernard S.
Bernard S.
Bachelor\u0027s Degree
657 satisfied customers
We recently purchased a Samsung 40 LCD TV. I am hard of
We recently purchased a Samsung 40" LCD TV. I am hard of hearing and am almost totally dependent on closed captioning. However, when I purchased the HDMI cable as instructed in the owners manual and c… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x