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We cant get wifi on the internet. Netflix and amazon.

Customer Question
We cant get wifi...

We cant get wifi on the internet.

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix and amazon

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes internet is fine for the computer

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We tried cox and they referred us to you. question about the remote

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
12/7/2017
TV Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your TV and turn it back on.
Let me know when this is done.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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