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I have an LG 65LX570H hospitality TV, and I need to reset it…

Customer Question
I have an LG...

I have an LG 65LX570H hospitality TV, and I need to reset it from CPU FTG mode to pass-through mode. what is the easiest way to do that?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

I have a windows 10 computer. I also have serial cables and the LG FTG Application

Technician's Assistant: What have you tried so far with your computer?

I've tried connecting a USB to 3.5mm cable to both the TVLINK/CFG port and the service-only port with my laptop's comm port set to 9600,8,n,1. using the LG FTG app version 5.5.8 I get a "framing error" when connected to the TVLINK/CFG port and trying to read the config using the FTG installer page. When connected to the SERVICE-ONLY port, I don't get a framing error but i don't get any data back either.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, I think that is it. Thanks!

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
I have the commercial mode setup manual for this 65LX570H model, and it says there is a way to enter a code in the 117 FACTORY DEFAULT installer menu item, and then to enter a password. But i don't have the code or the password, do you?I can also restore to pass-through mode by uploading an empty channel map, but I don't see where I can create one for this model using the LG FTG channel map configuration utility, and I can't get to the channel map using the remote, because the TV is locked in CPU-FTG mode.
Answered in 7 hours by:
12/8/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,640
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I do.
TV Technician: Harry, Customer Service replied 7 months ago

LG is the only one that can provide you with that code.

Please call 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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