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Panasonic vieja tv. No sound. Sky remote and tv volume

Customer Question
Panasonic vieja tv. No...

Panasonic vieja tv. No sound. Sky remote and tv volume turned to max. What have I done please

Technician's Assistant: Are all the cables at the back of your Viera connected tightly to the right sockets?

Tv is on the wall. All seems to be connected fine

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI. I have 2nd tv connected to sky box. This works fine

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Can’t think of anything

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
Problem appears solved.thanks
Answered in 1 hour by:
12/7/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,849
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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Customer reply replied 7 months ago
I have requested a refund and advised a friend has solved problem
TV Technician: Nathan, Installer replied 7 months ago

Thanks

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