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The screen says to check signal cable. I have done that and…

Customer Question
The screen says to...

The screen says to check signal cable. I have done that and everything is tight and plugged in correctly.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung and it's about 6 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu does not work

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

First time today it happened. Before thus happened you could see the tv channel, but couldn't hear it.

Submitted: 8 months ago.Category: TV
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Answered in 6 hours by:
12/7/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,610
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

Which input are you having difficulty with? (e.g. cable box, DVD player)

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TV Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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