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New tv today and it comes on stating we have low resolution.

Customer Question
New tv today and...

New tv today and it comes on stating we have low resolution.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 6300 series 6

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It just came on the tv with the voice activated

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

WE just set it up today brand new

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just need to know how to fix the low resolution

Submitted: 7 months ago.Category: TV
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Answered in 4 minutes by:
12/6/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Welcome. My name is ***** ***** experienced technician. We are now connected together on this convenient but independent website where I am able to help you.

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TV Technician: Shahid, Technician replied 7 months ago

This is JustAnswer.com an independent support website and not the manufacturer support site.

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Customer reply replied 7 months ago
Cancel my request !!!!!!!!!!!
TV Technician: Shahid, Technician replied 7 months ago

Contact customer service at following link

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Louie

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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Steven

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Ma. Master Technician Lic. Authorized Warranty Support.

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euro-pro llc

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20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

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More than 10 years experience repairing TV's and electronics equipment.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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