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My lc32da5u vol. only comes on during a commercial on 1

Customer Question
My lc32da5u vol. only...

My lc32da5u vol. only comes on during a commercial on 1 channel only ( 4 ) . All others are fine

Technician's Assistant: What's the brand and model number of your TV? How old is it?

12 years old Sharp Aquos LC 32da5u

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I only use hdmi imput and all other channels work

Technician's Assistant: How long has this been an issue with your Aquos? What happened right before this?

8 mo.! The vol. started cutting in and out prior to this now it off all together

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That is it

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/6/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,366
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

The TV may be tuned into an older frequency.

Have you tried retuning the TV?

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Customer reply replied 7 months ago
I never got a answer I understood please see my reply back to your last reply about retuning the tv and the frequency
TV Technician: Pete, Electronic Engineer replied 7 months ago

Hello, I cannot see any replies from you at all on your question page.

Have you tried retuning the TV?

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Customer reply replied 7 months ago
what do you mean ? retuning
TV Technician: Pete, Electronic Engineer replied 7 months ago

When the TV comes as new, you tune in the channels.

You will need to re-tune it again using the TV menu.

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Customer reply replied 7 months ago
I will see if I can find my owners manual and try that tonight.
TV Technician: Pete, Electronic Engineer replied 7 months ago

Here is a copy of the manual if you need it:

http://www.hdtvsolutions.com/pdf/tel_man_lc26_32da5u.pdf

See page 19 for tuning in the channels.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Hi, just following up on your question - did my answer help?

If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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TV Technician: Pete, Electronic Engineer replied 6 months ago
Phone call session started
TV Technician: Pete, Electronic Engineer replied 6 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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