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I am a client and I had an Internet Security notice and

Customer Question
I am a Rogers...

I am a Rogers client and I had an Internet Security notice and called Rogers and they located the issue which was our Panasoic TV. They advised I contact Panasonic as there are ports that need to be closed for security concerns

Technician's Assistant: What Panasonic model do you have? How old is it?

Please wait while I look that up

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Not good with technology.Yes I feel the TV menu works.

Technician's Assistant: How long has this been an issue with your Panasonic? What happened right before this?

We have a TCP50ST60 Serial # MJ31440077

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I do not think so

Submitted: 7 months ago.Category: TV
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Answered in 22 minutes by:
12/6/2017
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,625
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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