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The volume doesn't work-it won't go softer or louder and it…

Customer Question
The volume doesn't work-it...

The volume doesn't work-it won't go softer or louder and it won't shut off

Technician's Assistant: What device or product has sound issues?

My tv

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Red yellow and white

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
12/5/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,611
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

Are you able to get the model number off the back of the tv? If not:
-when did you buy the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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TV Technician: Mike G., Technician replied 8 months ago

Are you having website difficulties preventing you from replying?

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Customer reply replied 8 months ago
purchased tv 2 months ago--42 in screen
TV Technician: Mike G., Technician replied 8 months ago

Are you using the original remote that came with the tv? or a cable/satellite box remote?

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Customer reply replied 8 months ago
I agree to charge--no phone call
TV Technician: Mike G., Technician replied 8 months ago

Are you using the original remote that came with the tv? or a cable/satellite box remote?

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