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I got a new remote for my tv from. It will not work with my…

Customer Question
I got a new...

I got a new remote for my tv from rogers. It will not work with my Samsung tv. They said I need to get my Samsung remote and make sure it is set up and then try to make their remote work. I have the Samsung remote but can't seem to get anything to work on it.

Technician's Assistant: What is the model of your TV?

I have no idea. It is just over 2 years old.

Technician's Assistant: What menu options can you access, if any?

I get, mode, backlight contrast etc. in a list

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No I just want to be able to use their remote so I can use the pvr etc.

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/5/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,360
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

What is the model number of the Rogers remote?

What is the model number of your TV? (see rear panel)

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TV Technician: Pete, Electronic Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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