TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Tv comes on and has sound but no picture...? Ive unplugged…

Customer Question
Tv comes on and...

Tv comes on and has sound but no picture...?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No.. ive unplugged and plugged in before and screen came back. but won"t this time

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
12/4/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,539
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

What's the model number off of the back of the TV and how old is it?

Ask Your Own TV Question
Customer reply replied 7 months ago
Westinghouse DWM55F1Y1
TV Technician: Aric, Technician replied 7 months ago

Thank you for the reply. Please grab the original Westinghouse remote and press MENU, does the set's own MENU come up?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Are you still there?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Our sound isn't working. Called our cable company and
Our sound isn't working. Called our cable company and installed a new box. Pictures are OK but sound is off. Volume control works up & down.Tv is less than 1 year old. Can you help? … read more
Aric
Aric
Technician
47,539 satisfied customers
My internet modem accidentally got unplugged. I plugged it
Hi Pearl. My internet modem accidentally got unplugged. I plugged it back in but now my tv is not connecting to the internet. Can u geo me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Lightning hit a tree in backyard tv won t come on is there a
lightning hit a tree in backyard tv won t come on is there a reset button on these models/ … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I had Dish helping me put a new controller on it, a site
I had Dish helping me put a new controller on it, a site came up after it had ran other things that I was suppose to click Done on, I asked and she said no wait, then couple minutes TV and receiver we… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My pretty old TV won"t stop blinking on the power switch. It
My pretty old Phillips TV won"t stop blinking on the power switch. It worked fine last night and now the red is constantly blinking. Whats up? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a Sunbrite tv and it does not come on every time.
We have a Sunbrite tv and it does not come on every time. With or without the remote, … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Often at night the tv will not come on. Then sometimes it
Often at night the tv will not come on. Then sometimes it will com on by itself? … read more
Aric
Aric
Technician
47,539 satisfied customers
The screen want come on. E65x-C2. First time I turned it off
First time I turned it off came back home tried to turned tv on with the remote nothing happened so I tried with my hand nothing happened … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My TV,s picture is SHAKING. Couple times before it did this
Couple times before it did this but fixed itself. Where can I get the infor you requested? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Power light to tv shows but no picture or sound. Toshiba
Second opinion] Power light to tv shows green but no picture or sound … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
We had lost power for 5 days I turned the power breaker off
We had lost power for 5 days I turned the power breaker off when the came back on the tv black light came on but no picture … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My tv has absolutely no picture. It turns on but then
My tv has absolutely no picture. It turns on but then nothing. Can't change the channel can't get it to do anything. I've unplugged it then plugged it back in and still nothing. We have direct tv and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Im ***** *****...I have a Panasonic 55 inch Plasma TV that
Customer: Hi..Im ***** *****...I have a Panasonic 55 inch Plasma TV that is about 4 or 5 years old, it has been performing just fine...over the past couple of days I have noticed some lite "flashing" … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 39" Vizio tv purchased from Amazon in August 2014.
I have a 39" Vizio tv purchased from Amazon in August 2014. Worked perfectly until 3 days ago. Totally black screen. New batteries in remote. Not our sattelite provider. We had them check. What to do?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Hi. Well ive got a 50 inch panasonic TV - 3 years old. Now
Hi. Well ive got a 50 inch panasonic TV - 3 years old. Now the screen won;t come on when I power up. The green light flashes for 25 times rapidly, then goes constant green. no screen output. Remote do… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
have sanyo dp42647 vizon hdtv. worked this morning when I came
have sanyo dp42647 vizon hdtv. worked this morning when I came home turned on tv had sound but no picture. screen seems to have back light as it is not blank/black… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have an LG 32lc7dc tv. I have no picture, but I do have
I have an LG 32lc7dc tv. I have no picture, but I do have sound. I had a repair shop replace the power board, but still have the same problem. (The repair shop gave me the old board. I have tested bot… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
model# XXXXX year 2004. was plug into a surge protecter,
model# XXXXX year 2004. was plug into a surge protecter, had power failure, now it won;t go on. green reset button keeps blinking. ive hit the reset button. ive unplug it,can;t get the blinking green … read more
Aric
Aric
Technician
47,539 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x