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I scan for channel for hdmi and it only shows one channel.

Customer Question
I scan for channel...

I scan for channel for hdmi and it only shows one channel

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The tv is 5 sires m5300

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The other menus work fine as I can tell

Technician's Assistant: How long has this been an issue? What happened right before this?

Since I purchased it work 1

Submitted: 8 months ago.Category: TV
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Answered in 1 minute by:
12/4/2017
TV Technician: Mike G., Technician replied 8 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,589
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 8 months ago

Is this a Samsung Tv? How long have you had the tv?

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Customer reply replied 8 months ago
Ye's it's a brand new Samsung tv
TV Technician: Mike G., Technician replied 8 months ago

Please list everything that you are connecting into the tv?

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Customer reply replied 8 months ago
Only gettingone channel
TV Technician: Mike G., Technician replied 8 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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TV Technician: Mike G., Technician replied 8 months ago

Please list everything that you connecting into the tv?

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TV Technician: Mike G., Technician replied 8 months ago

Is it a cable or satellite box? or?

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Customer reply replied 8 months ago
Just connec\ing hdmi
TV Technician: Mike G., Technician replied 8 months ago

What's on the other end of the hdmi cable? Is it a cable company box? Is it a satellite DVR? what is it?

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Customer reply replied 8 months ago
I only get one channel when I try to change channel it says in available
TV Technician: Mike G., Technician replied 8 months ago

Did you read my previous reply?

What's on the other end of the hdmi cable? Is it a cable company box? Is it a satellite DVR? what is it?

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Customer reply replied 8 months ago
The tv id new d
So i's the cable box
TV Technician: Mike G., Technician replied 8 months ago

Can't tell what you are saying due to spelling errors. Please clarify.

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Customer reply replied 8 months ago
Yea I'm waiting
Customer reply replied 8 months ago
OK iwon't forget
TV Technician: Mike G., Technician replied 8 months ago

Still not making any sense... Please type this again with proper spelling so that I can understand the meaning:

"The tv id new dSo i's the cable box"

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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