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I just bought a Samsung smart tv and I cannot get the smart…

Customer Question
Good morning,I just bought...

Good morning,I just bought a Samsung smart tv and I cannot get the smart remote control to turn the volume up and down. I am not sure what I am doing wrong. It will mute the tv but it will not let me turn the volume up or down. COuld you please help me?

Technician's Assistant: Are all the cables at the back of your Samsung TV connected tightly to the right sockets?

I will check

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI in HDMI 3

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Tomorrow the tech from Spectrum is coming to get the Spectrum remote working

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
12/4/2017
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,080
Experience: 40 years experience as audio,video repair and installation tech
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Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Note that myself I do not send the phone offers that you will receive , they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .
Otherwise you can just ignore them if you don`t want it , i have no control over those.

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Customer reply replied 4 months ago
ok
TV Technician: Jack, Technician replied 4 months ago

Hi

Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 4 months ago
I am sorry, but I have been called away right now, I have to leave. If I can, when I get back, I will contact you for help again. Thank you and have a good day!
TV Technician: Jack, Technician replied 4 months ago

No problem and same to you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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