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The app will not download. Please help with my problem

Customer Question
The app will not download. Please help with my problem
Submitted: 8 months ago.Category: TV
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Answered in 5 hours by:
12/4/2017
TV Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,586
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 8 months ago

What app are you having difficulty with?

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Customer reply replied 8 months ago
The just answer app. But my problem is with my new tcl roku 44 smart tv. The boxes on the home page keep switching places and often the satellite tv box generates the streaming box. Would appreciate some help
TV Technician: Pete, Electronic Engineer replied 8 months ago

Is it the channel icons, or something else that keeps moving?

What do you mean by "the satellite tv box generates the streaming box"?

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Customer reply replied 8 months ago
The channel icon is there boy when I click on it it will only go to streaming
Customer reply replied 8 months ago
I don’t know what to do. We had satellite tv working and then it switched to the streaming box.
Customer reply replied 8 months ago
Is anyone there?
TV Technician: Pete, Electronic Engineer replied 8 months ago

Sorry, I cannot determine what the problem is. I will opt out.

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TV Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,822
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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