TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Sound but no picture. HDMI cables but no av jacks. Not to my…

Customer Question
Sound but no picture ...

Sound but no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

HDMI cables but no av jacks

Technician's Assistant: Was there a power outage recently?

Not to my knowledge.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
12/4/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,280
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

What's the model number off of the back of the TV and how old is it?

Ask Your Own TV Question
Customer reply replied 6 months ago
UN32EH5000FXZA
TV Technician: Aric, Technician replied 6 months ago

Thanks, ***** ***** I'm unavailable by phone. Website sends those offers automatically. Grab the Samsung remote and press MENU- let me know if you can get the MENU to display.

Ask Your Own TV Question
Customer reply replied 6 months ago
I pressed menu and am getting no online display at all
TV Technician: Aric, Technician replied 6 months ago

That generally indicates the screen's backlighting is not working. Is the screen still slightly "backlit", or does it appear black- as if the set were not even turned on?

Ask Your Own TV Question
Customer reply replied 6 months ago
It’s black
TV Technician: Aric, Technician replied 6 months ago

This does point to a premature fault in the set's power supply/LED board.

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

If you're still having the same problem, then unfortunately this indicates the set's power supply board has failed and needs to be replaced. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for $30:

https://www.ebay.com/i/122812413626?chn=ps

Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.tvrepairpros.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Do you need further assistance with this?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,280
47,280 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
None of my HDMI ports are working. It's a 55" smart TV. The
None of my HDMI ports are working. It's a 55" smart TV. The HDMI cable is brand new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
My Sony Smart TV is constantly dropping it's connection to
My Sony Smart TV is constantly dropping it's connection to the Wi-Fi. At least once or twice every single day. It has the model's most recent update, which is from 2017, so that's not the problem. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Is this model a “smart TV“? The TV works and I have
https://www.google.com/search?q=Sharp+LC-C5277UM+television&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
New LG smart tv will not recognize cable. hdmi is plugged
New LG smart tv will not recognize cable. hdmi is plugged in … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
It is a Smart TV. the controller is no longer working
It is a Smart TV. the controller is no longer working correctly. Yes I replaced the batteries. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The 65 inch smart TV is flickering there's no picture it
The 65 inch smart TV is flickering there's no picture it came on by itself in the middle of the night … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic smart TV that's not very smart!
I have a Panasonic smart TV that's not very smart! Commercials loud, programs quite … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Samsung smart tv has just started flashing “smart tv” and
My Samsung smart tv has just started flashing “smart tv” and won't switch off - just keeps doing it … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Cannot turn on. Goes to “smart tv”, then to HDMI then goes
Cannot turn on. Goes to “smart tv”, then to HDMI then goes blank no red light. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I HAVE A SMART TV WITH HDMI INPUT I WANT TO CONNECT AN OVER
I HAVE A SMART TV WITH HDMI INPUT I WANT TO CONNECT AN OVER THE AIR ANTENNA THE HDTV DOES NOT HAVE A BUILT IN TUNER … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I have a Avision $K smart tv. The HDMI inputs have stopped
Good morning. I have a Avision $K smart tv. The HDMI inputs have stopped working. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Won't stay o hdmi source. Samsung smart tv 2-3 years.
Samsung smart tv 2-3 years. O22cc3xf2000877n. 55 inch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have problem with calibration Hdmi for samsung smart tv.
Second opinion] I have problem with calibration Hdmi for samsung smart tv … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Have a new Samsung smartly and. Smart tv and the HDMI cable
smart tv and the HDMI cable is connected but no signal … read more
Aric
Aric
Technician
47,280 satisfied customers
Samsung smart tv wont send audio via HDMI. Anynet+ enabled.
Samsung smart tv wont send audio via HDMI. Anynet+ enabled … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Bought a new LG smart tv and have hooked up the HDMI cable
Bought a new LG smart tv and have hooked up the HDMI cable from the direct tv receiver to the HDMI In port the tv will not connect with direct tv … read more
Harry
Harry
1,950 satisfied customers
If I have a Smart TV with an HDMI outlet, do I still need
If I have a Smart TV with an HDMI outlet, do I still need and HD Antennae? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Just got a new Samsung SMART TV don't have HDMI for this TV
just got a new Samsung SMART TV don't have HDMI for this TV however, I was told my receiver is bad.. My Radio, CD player and DVD player work just fine! The picture is black and goes in and out occasio… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x