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I have audio but no picture. Cable guy was just here and it…

Customer Question
I have audio but...

I have audio but no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Cable guy was just here and it worked. i then tried to switch to a dvd and that's when it went awry

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/3/2017
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,490
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number off the back of the TV, and do you have the original TV remote?

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Customer reply replied 7 months ago
i have the original TV remote
model number is ***** 15S2U - SM
TV Technician: Aric, Technician replied 7 months ago

Thank you. If you use the TV/Video (INPUT) button on the Sharp remote, can you change it back to your cable signal? Do you know which Input your cable is connected to (HDMI 1, etc.)?

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TV Technician: Aric, Technician replied 7 months ago

Are you still with me here?

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Customer reply replied 7 months ago
I just turned of my cable box for a few minutes and rebooted and its working fine now
TV Technician: Aric, Technician replied 7 months ago

Excellent, that was in the next steps once I knew if you had signal when you changed the input or not. Glad to hear it's working!

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TV Technician: Aric, Technician replied 7 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Aric, Technician
Category: TV
Satisfied Customers: 47,490
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