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I have a,Panasonic TH-42PD50U plasma tv. Ever since I had…

Customer Question
I have a,Panasonic TH-42PD50U...

I have a,Panasonic TH-42PD50U plasma tv. Ever since I had the tv Netflix has been dark. How do I fix this? Thank you

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TH-42PD50U?

Yes there is an HDMI cable

Technician's Assistant: Was there a power outage recently?

No...i had the TV for 5 years and it has been this way since I had it

Submitted: 8 months ago.Category: TV
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Answered in 33 minutes by:
12/3/2017
TV Technician: Nathan, Installer replied 8 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
Experience: Custom home theater installer, authorized dealer top brands.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Does this happen on anything other than netflix? Other apps, cable/satellite, dvd, etc?

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Customer reply replied 8 months ago
No
TV Technician: Nathan, Installer replied 8 months ago

Okay so what is the source of your netflix connection?

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Customer reply replied 8 months ago
I guess my cable box or Wi-Fi. It comes through internet. I have a Netflix button my remote.
TV Technician: Nathan, Installer replied 8 months ago
On what remote? Your cable remote?
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Customer reply replied 8 months ago
No..the TV remote
TV Technician: Nathan, Installer replied 8 months ago
That is not likely. The Panasonic model you gave is a very very old tv model and does not have any internet or Netflix capability of its own.
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Customer reply replied 8 months ago
Sorry..but yes it is on my TV remote!!!!
Customer reply replied 8 months ago
The remote clearly says, "Panasonic. TV" on it
TV Technician: Nathan, Installer replied 8 months ago
Can you recheck the tv model for me? Do
You perhaps have a Panasonic Blu-ray player too?
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Customer reply replied 8 months ago
You are correct. Wrong model number. Looked on the TV. Model is TC P60VT60
TV Technician: Nathan, Installer replied 8 months ago
Thank you for checking. If it happens only on the built in app you can try adjusting the brightness in the Panasonic menu. First open Netflix then press menu and go to ththe picture options and adjust then let me know if turning that up helps
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TV Technician: Nathan, Installer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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