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WILL NOT TURN OFF OR CHANGE CHANNELS. SAMSUNG ABOUT FOUR…

Customer Question
WILL NOT TURN OFF...

WILL NOT TURN OFF OR CHANGE CHANNELS

Technician's Assistant: What's the brand and model number of your TV? How old is it?

SAMSUNG ABOUT FOUR YEARS OLD

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

YES

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I TURNED IT OFF BEFORE GOING TO BED LAST NIGHT WHEN IT WAS WORKING PERFECTLY. tURNED IT ON THIS MORNING WANTED TO CHANGE CHANNELS (FROM2 TO FOXTEL) WOULD NOT DO SO. pUT NEW BATTERIES IN THE REMOTE NO CHANGE. STILL WILL NOT CHANGE CHANNELS OR TURN OFF.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/3/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,383
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Does it turn off and change channels ok if you use the control panel on the TV?

Check and let me know if any of the buttons on the TV's built-in control panel appear to be stuck.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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