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I have a new. It iw a. I have a new Samsung model

Customer Question
I have a new ...

I have a new

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It iw a

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have a new Samsung model UN40MU6290. I need help in registering it on Amazon Prime.

Technician's Assistant: How long has this been an issue with your UN40MU6290? What happened right before this?

I got to the screen with a code and was told that this account requires additional verification. I went to amazon.com/mytv but could not register it with the code. I called amazon and the technician couldn't seem to be able to help me.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, I just want to be connected.

Submitted: 7 months ago.Category: TV
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12/3/2017
TV Technician: JustAnswer, Customer Service replied 7 months ago
JustAnswer
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Category: TV
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Louie

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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