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Just bought a new Samsung...trying to connect 2 Dish

Customer Question
Just bought a new...

Just bought a new Samsung...trying to connect 2 Dish Network. TV doesn't get signal from antenna. No HDMI

Technician's Assistant: What Samsung model do you have? How old is it?

New. model wait can't find bppk

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No menu only setup process. It detects the antenna is plugged in but gets no signal. works fine on old box style tv.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

This is the initial setup process. I selected language, bypassed Wi-Fi connection due 2 aanotherissue, then on to the next step where it shows cable connected 2 antenna but no signal.

Submitted: 6 months ago.Category: TV
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Answered in 3 minutes by:
12/2/2017
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,100
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

Are you trying to connect via an antenna or via HDMI??

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Customer reply replied 6 months ago
antenna
TV Technician: Anthony_Infotech, Technician replied 6 months ago

So you are trying to connect the satellite box via an antenna?we do not normally do that,it would be connected via HDMI?can't you find the HDMI?

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Customer reply replied 6 months ago
Satellite boxis downstairs, tv is upstairs. cable coming out of wall upstairs is plain old coaxcable. if tvwon't work that way why isthere a coax connection on it. I haveno hdmi cables anywhere.
TV Technician: Anthony_Infotech, Technician replied 6 months ago

No you can't do that I am afraid with a modern set,there is a coax connector on the set for OVER AIR channels via an antenna (nothing to do with the box) you would need an antenna either outdoor or indoor depending how far away from the over air transmitter you are.....

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Customer reply replied 6 months ago
OK then no help. Can I get my $5 back?
TV Technician: Anthony_Infotech, Technician replied 6 months ago

How can that be no help please?you did not know anything before you asked the question now you know you need an antenna??

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

See the homepage please for admin support

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Customer reply replied 6 months ago
Why does this work on my old tv? you did not help me resolve my problem.
TV Technician: Anthony_Infotech, Technician replied 6 months ago

I am a technician using the site like you are so have nothing to do with billing

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

Sorry I can't go on with you anymore with this

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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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