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Picture and sound works. But I have different color line…

Customer Question
Picture and sound works...

Picture and sound works. But I have different color line running through the screen.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

Yes

Submitted: 7 months ago.Category: TV
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Answered in 10 hours by:
12/2/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,250
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

If you press the menu button of the sets OWN REMOTE control is the line OVER the menu please?

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Do you need any help please with the question you asked?

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Thanks for the pic

Its very likely I am afraid that the LCD panel (screen) is bad particularly if the lines are static ,I am sorry for potentially bad news here,its not an option to replace the panel due to costs,if the lines are moving please let me know

Antony

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