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My TV has no volume. Why? HDMI

Customer Question
Hi, My TV has...

Hi, My TV has no volume. Why?

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
12/1/2017
TV Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,816
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 8 months ago

Please follow the steps below:
1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).
2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).
3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.
4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

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Customer reply replied 8 months ago
Still no volume.
TV Technician: Aric, Technician replied 8 months ago

Please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.

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TV Technician: Aric, Technician replied 8 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service. If you understand, please simply say "I Understand" on this page, and we can continue with your Tech issue.

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TV Technician: Aric, Technician replied 8 months ago

Please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.

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Customer reply replied 8 months ago
When are you going to call?
Customer reply replied 8 months ago
AT&T U-Verse
This the main TV on the system the other TV is working just fine.
Customer reply replied 8 months ago
Ido not have a DVD.
Customer reply replied 8 months ago
IS this a scam?
Customer reply replied 8 months ago
I wan my money back!! I am call in a TV Technician.
Customer reply replied 8 months ago
I want you to put my money back in my account.
Please,
Deborah Gaston
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