TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

When I turn the TV on it is normal, then after awhile the…

Customer Question
When I turn the...

When I turn the TV on it is normal, then after awhile the top and bottom of the screen is cloudy, and any writing cannot be seen.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

I have no idea!!. I am an 86 yr old lady, and am not a techy!!

Technician's Assistant: Was there a power outage recently?

Not that I know of. This has been going on for about a week (the problem with the TV)

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I cannot think of anything, thanks.

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
12/1/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 50 in TV after being on for awhile losses it's volume for
Second opinion] My 50 in TV after being on for awhile losses it's volume for a few seconds what can I do to fix it… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I've had a Panasonic tcp65vt60 for about 4 years. Last
I've had a Panasonic tcp65vt60 for about 4 years. Last night, a cloudy horizontal strip suddenly appeared at the top of the screen. It covers about 20% of the screen with the rest of the screen looking like normal. Any ideas? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I cannot turn it on. about 10 yrs old. model no. NSL-LCD19,
I cannot turn it on. JA: What's the model number of your TV? How old is it? Customer: about 10 yrs old. model no. NSL-LCD19 JA: Does the TV menu work? Do you have the same problem on all sources/input… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I need to get some help with my television. I am old and do
I need to get some help with my television. I am old and do not understand a lot of the terms used. … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a mitsubisihi ws 65857 the picture comes in cloudy
I have a mitsubisihi ws 65857 the picture comes in cloudy then go's normal then back to cloudy … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I've tried setting the tvgos countless times and tried the
I've tried setting the tvgos countless times and tried the Hitachi download to SD card, from their site, leaving the set off for 20 hrs with no change. I've got channel list but the rest says in progr… read more
Daniel
Daniel
Electrical Engineer
Bachelor's Degree
1,072 satisfied customers
I have a Hitachi TV 50V500A. It still has a good picture and
I have a Hitachi TV 50V500A. It still has a good picture and the lamp is new. After the tv is turned on. green vertical grid lines start to appear across the entire screen imposed on top of the pictur… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have a 42" hd toshiba about 1 1/2 yrs old. it is now
we have a 42" hd toshiba about 1 1/2 yrs old. it is now starting to turn itself off and then on again. this lasts for about 1 minute… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
how do i get my haier 32 inch lcd tv go into full screen mode?
how do i get my haier 32 inch lcd tv go into full screen mode? it's only half screen and half the writing on film cannot be seen… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
The on off switch on my Zenith rear projector TV acted up for
The on off switch on my Zenith rear projector TV acted up for awhile. When we turned it on the picture would be black at the bottom of the screen and the picture scrunched up at the top. After awhile … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I am trying to figure out what I can do about my Sony Bravia
I am trying to figure out what I can do about my Sony Bravia XBR. Im not sure what series it is. But the problem I am have with my TV is when I first turn it on The right side of the screen is very cl… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Samsung DLP HL-R4667W This summer the TV would be on and then
Samsung DLP HL-R4667W This summer the TV would be on and then turn off, after happening a couple of times a few weeks a part I open up the back and vacuumed it out. No problems until about 2 weeks it … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi I have a PS-50Q7HDX/XSA. bought new 2008. TV was fine then
Hi I have a PS-50Q7HDX/XSA. bought new 2008. TV was fine then about 6mnths ago it started to have probs . After being on for approx 45mins-60mins, the bottom half goes black and the top half shows a n… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have been having problems with our mitsubishi tv since January.
We have been having problems with our mitsubishi tv since January. We had 4 technicans from our Time Warner cable provider come to try to determine what's wrong with the tv. Finally the 4th one came o… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
the inside of my rear-projection tv screen is dirty ... can
the "inside" of my rear-projection tv screen is dirty ... can I clean? There are 3 cloudy, blackish, smudges also on the "inside" of the screen ... what is it and can it be cleaned? thanks.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
i have a samsung dlp rear project tv, it has a hidef cable
i have a samsung dlp rear project tv, it has a hidef cable box, nint.wii, xbox360, dvd, and a vcr hooked up to it. I have had no problems with all this equip being attached. the bulb finaly went after… read more
JIM
JIM
OWNER
Vocational, Technical or Trade Scho
201 satisfied customers
I have a TV, RCA, big screen, about 40-45 inch TV, too large
I have a TV, RCA, big screen, about 40-45 inch TV, too large to move. I don't have sound but can hear static just fine. Does this mean that the sound is kaput? I am 86 yrs old, housebound and this TV … read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Sony Bravia flat screen lcd tv. I think its 52 .
I have a Sony Bravia flat screen lcd tv. I think it's 52". It is just under 2 years old. The problem is when first on the right (facing the tv) side of the screen has multiple images. Initially the pr… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x