TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I originally got Roku 2 through Acorn TV and have used it…

Customer Question
I originally got Roku 2...
I originally got Roku 2 through Acorn TV and have used it sucessfully for several years. It is connected up to my TV via HDMI and A/Voutlets. But now when I went to use it I could only get to the entry page that shows the various program types (Netflix, etc.) and nothing beyond. I don't see a light on the small Roku device which I used to before. I assume my remote is OK?
Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
12/1/2017
TV Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,276
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Roku (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
If we purchase Roku do we need to keep Direct TV as well? We
if we purchase Roku do we need to keep Direct TV as well? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Heard from both Century Link, and Direct TV that they are
Ok, heard from both Century Link, and Direct TV that they are not the problem. Trying to have internet connection so that I can watch Netflix. Cancelled Direct TV still have internet connection but no… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I plugged it in but I cannot connect it to my Wi-Fi and it
I plugged it in but I cannot connect it to my Wi-Fi and it does not come up on the screen of my TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I canceled my Netflix, which I used Roku to connect. That
I canceled my Netflix, which I used Roku to connect. That was about 5 months ago. I just reinstated the Netflix, but cannot get the Roku to work. It show Roku just floating around on the screen. I cal… read more
Harry
Harry
3 satisfied customers
We have a Panasonic LCD tv with a Direct TV satellite dish.
We have a Panasonic LCD tv with a Direct TV satellite dish. We had to change our modem and I put in an extender (Netgear WiFi) downstairs as the tv is upstairs. When I went to "setup" on the tv, I upl… read more
Harry
Harry
3 satisfied customers
I need assistance connecting to Netflix. Sharp aquas not
not really. I am at a rental property and I want to access my Netflix account and also activate Alan hdmi for Rocky. This is an Apple TV and I would like to hook that to my account. Tim's is a satellite hookup… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My smart TV has can not connect with my internet. I've tried
My smart TV has can not connect with my internet. I've tried resetting the router, but it doesn't fix the problem. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have 1/2 screen when using internet ( netflix) Nertflix
I have 1/2 screen when using internet ( netflix) Nertflix said I need to change the aspect ratio. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Netflix is not working Netflix says disconnected from
My Netflix is not working Netflix says disconnected from internet … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
TV worked perfectly, only had problem connecting with
TV worked perfectly, only had problem connecting with netflix. Called … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I just bought a Vizio Series D smart TV that doesn't support
I just bought a Vizio Series D smart TV that doesn't support Acorn and many other Channels directly. I guess that;s the case with other brands. I was convinced to buy a MYgica box earlier. With Acorn … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Harmony 650 remote that no longer controls the
I have a Harmony 650 remote that no longer controls the pause/start feature while streaming a show from Netflix.… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I'm trying to watch Doc on my Samsung TV. When I do a
I'm trying to watch Doc Martin on my Samsung TV. When I do a keyboard search on my TV I find no way to connect. What do I do? I signed up for Acorn and even purchased Season 7 Episode #1 on my PC and … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Byron. I'm just trying to figure out how to stream Acorn TV
Hi, byron. I'm just trying to figure out how to stream Acorn TV [bbc] through my Panasonic TV. I am a mac user.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I CAN NOT SET UP M2. THERE IS NO PLACE TO HOOK UP CABLES ON
I CAN NOT SET UP M2. THERE IS NO PLACE TO HOOK UP CABLES ON MY COMCAST CABLE BOX. IT IS THE NEW PLATFORM. I ALSO HAVE ROKU. I DO NOT HAVE A CHANNEL CONTROL FOR THE M2. DO I USE THE ROKU OR THE COMCAST… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
How to add Acorn TV to Smart TV to stream programs?
How can I add the Acorn TV to the Smart TV so I can stream the programs like I can with Netflix?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I cannot get my netflix to work on my panasonic T.V. The netflix
I cannot get my netflix to work on my panasonic T.V. The netflix logo comes up and then nothing happens. What should I do next? Verizon said I should notify Panasonic.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to regester on acorntv, they are asking for a code
I am trying to regester on acorntv, they are asking for a code from roku. I don't know what that is or where to find it!… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x