TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I bought a 65" VIZIO E-series, 4K Ultra HD smartcast

Customer Question
I bought a 65...

I bought a 65 " VIZIO E-series, 4K Ultra HD smartcast television. The sales person at Costco could not tell me how to look at Netflix using my cell phone with no router or internet service. He said that I would need to buy a Google Chromecast dongle to achieve putting the image of my phone onto the wide screen tv.

Technician's Assistant: Are you getting any error messages when you try to connect to Chromecast?

I have not taken it out of the box. I will return it if I cannot use my phone. I refuse to pay for cable/internet service.

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Are you talking to me? I said I do not have internet service or cable. I want to use the WiFi from my Samsung phone.

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 8 hours by:
12/1/2017
TV Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Does your phone have any internet at all? Can you access netflix on it?

Please let me know

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The Ethernet input/output is not working properly... when I
Hello, the Ethernet input/output is not working properly... when I connect via Ethernet the connection drops and switches from wired to wireless, back and forth The only way to connect is via wireless… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just purchased a new d series 50 in 4k ultra hd tv and it
Hello.. I just purchased a new d series 50 in 4k ultra hd tv and it will not recognize my home wifi or even my mobile hot spot from my phone … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
It has no cable connection slot, do i need a special cable
It has no cable connection slot, do i need a special cable box to hook it up or am i stuck without cable entirely? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I bought an RCA ultra HD and I can't find where to connect
I bought an RCA ultra HD and I can't find where to connect it to my internet … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Netflix won't load. I called Netflix first and they said to
Netflix won't load. I called Netflix first and they said to call Vizio. Apparently they said "The Vizio has a power saving setup that somehow turns it off when you open Netflix. best to contact Vizio … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just Baught Philips 6100 Series TV Model 50PUT6102/56 How
I just Baught Philips 6100 Series TV Model 50PUT6102/56 How i Can add More IP tv Apps … read more
Richard
Richard
Technician
47,537 satisfied customers
Trying to add YouTube to my Vizio smart tv with no success.
Trying to add YouTube to my Vizio smart tv with no success. I cant find the via button on my remote… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Installed new router several weeks ago. 2015 65 inch M
Installed new router several weeks ago . 2015 65 inch M series TV connected with wifi okay but recently it keeps disconnecting and won't accept Password. Also sometimes doesn't see network . All other… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I just purchased/set up my vizio m55-e0m, connected to my
I just purchased/set up my vizio m55-e0m, connected to my Yamaha htr-2067 home theatre system. I'm using ARC with a TOSLink cable which works fine for some smartcast apps, but not 4K video with 5.1 so… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My query is about Vizio Smartcast .. Vizio 32" HDTV w/tuner.
yje screen shows that I need to download Google Cast … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I view pictures from my I-phone on my TC-P60GT30? I
how do I view pictures from my I-phone on my TC-P60GT30? I am connected through the USB port, but the tv does not recognize the source? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have just hooked up to wifi and was wondering how to hook
Hi I have just hooked up to wifi and was wondering how to hook up to Netflix ? Is my tv to old ? … read more
Richard
Richard
Technician
47,537 satisfied customers
I am moving and want to replace my old DLP TV with a new LED
I am moving and want to replace my old DLP TV with a new LED flat screen. I am looking around 65". I don't want to spend a lot of money for all the bells and whistles but would like to watch DVD movie… read more
Tas H
Tas H
235 satisfied customers
We have a 55" smart tv. We have Sprint wireless service and
We have a 55" smart tv. We have Sprint wireless service and have been told that we can use our data to stream Netflix, etc. We have Samsung Note 4 and Kyocura Duro? phones which claim to be able to us… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Im trying to get Netflix on my TV. I have a button on the
Im trying to get Netflix on my TV. I have a button on the remote for Netflix but when I press it is says "Feature Not Available". … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Just purchased Vizio M65-D0. Have not opened box. Serial #:
Just purchased Vizio M65-D0. Have not opened box. Serial #: LAUAUAAS1701361. Can you tell me the year mfg--The complete description of TV--SKU# ***** whether this TV has HDR and HD etc. The box of onl… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an LG Smart TV purchased in HK when i was living
Hello, I have an LG Smart TV purchased in HK when i was living there, I just moved back to Australian and i have some problems. It wont let me upgrade to Chrome - says Download not supported which mea… read more
Richard
Richard
Technician
47,537 satisfied customers
Hello JA: Yesterday I installed a Chromecast dongle thing
Hello JA: Yesterday I installed a Chromecast dongle thing in back of the tv. I watched a few minutes of video from you tube after I set it up. Today I can't figure out how to watch You Tube or Netflix… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x