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Cannot get picture. Message says stb refsw design and then…

Customer Question
Cannot get picture. Message...

Cannot get picture. Message says stb refsw design and then reference board. I unplug the dirty and after several attempts I will get a picture. It has been getting worse. Comcast replaced the x1 platform several and said that the x1 system was fine. My tv is 65” plasma serial number###-##-#### We moved into the house four years ago, so I don’t know how old it is. We have never had any problems with it.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

There are hdmi jacks andav jacks

Technician's Assistant: Was there a power outage recently?

We had a hurricane in September. I was away, but my neighbors may have had a very brief power outage.

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/1/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,352
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

The setup may have been damaged by a power surge. Other parts of the system may have been damaged as well.

Have you tried replacing other components as well as the X1?

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Customer reply replied 7 months ago
None of my neighbors have had any problems.
Customer reply replied 7 months ago
I am willing to speak to you, but I have already spent $33 and have gotten no answers. So if the call will ensure no additional expense for me then I will consent to a call. Please respond.
TV Technician: Pete, Electronic Engineer replied 7 months ago

You can ignore any automated call offers that may pop up - they are sent automatically by the site.

Different equipment will react in different ways to a surge.

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